An introduction to production and operations management that covers both manufacturing and services. It deals with design and planning issues (capacity and location planning, facility layout) as well as operational issues (inventory management, material requirements planning, scheduling, project management). It also discusses such recent developments as computer integrated manufacturing, flexible manufacturing systems, and just-in-time inventory systems. The linkage between strategy and tactics and the role of integrated systems will be emphasized. The students will learn concepts and tools that shall help them to manage from the "boardroom" to the "toolroom".