That Was Then and This Is Now:
| Technological Change and Library Services | |
| Sue Collins | |
| Carnegie Mellon University |
| Reference desk | ||
| In person | ||
| Phone | ||
| Liaison librarian | ||
| In person | ||
| Phone | ||
| Reference desk and liaison librarian | ||
| In person | ||
| Phone | ||
| Reference chat service | ||
| Collaborative reference email ventures | ||
| Library account. Staff: | ||
| placed holds | ||
| renewed materials | ||
| updated personal info | ||
| Interlibrary Loan: | ||
| paper submission | ||
| library staff managed account | ||
| Paper reserves | ||
| Library account. User: | ||
| places holds | ||
| renews materials | ||
| updates personal info | ||
| Interlibrary Loan: | ||
| online submission | ||
| online delivery | ||
| user initiated loans | ||
| user manages account | ||
| Electronic Reserves | ||
| CD-ROM databases | |
| Local campus network | |
| DIY dial up access | |
| Librarian mediated searches (dial up/telenet) | |
| Internet (Telnet/FTP) | |
| CD-ROM databases | |
| Web accessed IP restricted databases | |
| Librarian mediated searches (web and telnet) | |
| Paper and microform journals | |
| Paper books | |
| Microform collections | |
| Paper reviews | |
| Paper, microform, and online journals | |
| Paper and e-books | |
| Microform collections | |
| Web accessible documents and resources | |
| Online reviews | |
| Publisher web pages | |
| Vendor websites |
| Class instruction sessions/library tours | |
| Paper handouts | |
| Class instruction sessions/library tours | |
| Web pages | |
| Online tutorials | |
| made distributed electronic resources | |
| and user enabled functions key features | |
| of library services. | |
| required librarians to: | ||
| develop expertise with many more electronic products and services | ||
| develop and research new ways to educate, inform, and market to users | ||
| shifted onto the user responsibility for: | ||
| resource knowledge | ||
| searching skills | ||
| user services functions | ||
| continue to require librarians and, most importantly, users to: | |||
| develop expertise with distributed resources and services | |||
| adapt to the ever evolving library environment | |||
| Will you be up to the task? | |||