Reference Statistics at Carnegie Mellon
2000/2001
2001/2002
2002/2003
Info / Dir
15,670
16,416
16,137
Reference
14,539
13,993
11,645
Walk In / Phone
12,725
11,807
10,156
Off-Desk
804
787
603
E-Mail
992
1,129
886
Chat
478
503
485