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| Arguments
Against Real-Time |
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| Virtual
Reference |
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| n | Lankes and
Shostack, 2002 |
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| q | Make a good case
for e-mail reference |
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| q | No reason given
for not providing real-time virtual |
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| reference |
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| n | McKinzie and
Lauer, 2002 |
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| q | Overrated and
fraught with administrative difficulties |
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| q | Specifically they
felt that librarians couldn’t “model |
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| habits of
information trolling and gathering” |
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| q | But, page
pushing used more than 60% of the time by |
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| some real-time
virtual reference services |
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