Criteria
for Evaluating Software
nCost
nSoftware
on library or company server
nSecure
transmission
nLive
chat
nPage
pushing
nCo-Browsing
nPass
to another op
nOff-Hours
handling
nExit
survey
nTrack users within
site
nStatistics
nSearchable
Knowledgebase
Scott
Milewski and OCLC Institute