Criteria for Evaluating Software
n
Cost
n
Software on library or
company server
n
Secure transmission
n
Live chat
n
Page pushing
n
Co-Browsing
n
Pass to another op
n
n
Off-Hours handling
n
Exit survey
n
Track users within site
n
Statistics
n
Searchable
Knowledgebase
n
n
Scott Milewski and OCLC Institute