Arguments Against
Real-Time Virtual Reference
nLankes and Shostack,
2002
qMake a good case for
e-mail reference
qNo reason given for
not providing real-time virtual reference
nMcKinzie and Lauer,
2002
qOverrated and
fraught with administrative difficulties
qSpecifically they
felt that librarians couldn’t “model habits of
information trolling and gathering”
qBut, page pushing used more than 60% of the time by some real-time virtual reference services