Recent Books
Ross, Catherine Sheldrick, Kirsti Nilson and
Patricia Dewdney. 2002. Conducting the
Reference Interview. New York: Neal-Schuman.
Radford, Marie L. 1999. The Reference
Encounter: Interpersonal Communication in the
Academic Library. Chicago: Association of
College and Research Libraries.
Jennerich, Elaine Z. and Edward J. Jennerich.
1997. The Reference Interview as a Creative Art.
2nd ed. Littleton, CO: Libraries Unlimited.