Reference Interview Classics
Dervin, Brenda and Patricia Dewdney.  1986.
“Neutral Questioning:  A New Approach to the
Reference Interview.”  RQ 25, no. 4 (summer):
506-13.
Dewdney, Patricia and Catherine Sheldrick Ross.
1994.  “Flying a Light Aircraft:  Reference
Evaluation from a User’s Viewpoint.”  RQ 34, no.
2 (winter): 217-30.
Gross, Melissa.  1995.  “The Imposed Query.”
RQ 35, no. 2 (winter):  236-43.