|Where are your
books on movies? Or Do you have books to help me with my
|Some users will
ask for a specific tool that they’ve heard of … perhaps thinking that they’ll
find other books nearby that will help them … or perhaps they think it’s the
best match for answering their question.
For example asking for the PDR to learn about an ailment that they are
|The user comes
to you with a question about an index or a database or the catalog and asks
for help using it.