To date weíve focused on learning different sources and what types of questions sources can answer.

Thatís only part of the problem - the reference interview is our attempt to ensure that the patron conveys to us what they want.

They donít always ask for what they want Ö Dennis Grogan & Robert Hauptman disagree Ö they are advocates of taking the userís question at face value Ö that the need for a reference interview is a myth.