Bibliography


Abels, Eileen G.  "The E-mail Reference Interview,"  RQ, vol. 35, no. 3, Spring 1996, pp 345-58.

Haines, Annette and Alison Grodzinski.  "Web forms:  improving, expanding, and promoting   remote reference services,"          C&RL News, vol. 60, no. 4, April 1999, pp 271-272, 291.

Hulshof, Robert.  "Providing Services to Virtual Patrons,"  Information Outlook, vol. 3, no. 1, January 1999, pp 20-23.

Ma, Wei and Joyce Wright.  "QB Online,"  C&RL News, vol. 59, no. 10, November 1998, pp 772-774.

Sloan, Bernie.  "Service Perspectives for the Digital Library Remote Reference Services,"   Library Trends, vol. 47, no. 1, Summer 1998, pp 117-143.
 
 

Additional Related Reading


Ferguson, Chris D. and Charles A. Bunge.  "The Shape of Service to Come:  Values-Based   Reference Services for the Largely Digital Library,"  College & Research Libraries, vol. 58, no. 3, May1997, pp 252-265.

Fishman, Diane L.  "Managing the Virtual Reference Desk:  How to Plan an Effective Reference   E-Mail System,"  Medical Reference Services Quarterly, vol. 17, no. 1, Spring 1998, pp 1-10.

Koyama, Janice T.  "http://digiref.scenarios.issues,"  Reference & User Services Quarterly,
vol. 38, no. 1, pp 51-53.

Moss, Molly M.  "Reference Services for Remote Users,"  Katherine Sharp Review, no. 5, Summer 1997, [http://edfu.lis.uiuc.edu/review/5/moss.html].

Philip, Brenda.  "An Examination of the Past, Present and Future of Electronic Mail Reference Service,"  [http://hollyhock.slis.ualberta.ca/598/brenda/emailref.htm].

Rocchi, Barbara.  "The Virtual Reference Desk:  How does it work?"
[http://www.library.unisa.edu.au/papers/vrdesk.htm].

Schilling-Eccles, Katherine and Joseph J. Harzbecker, Jr.  "The Use of Electronic Mail at the Reference Desk:  Impact of a Computer-Mediated Communication Technology on   Librarian-Client Interactions,"  Medical Reference Services Quarterly, vol. 17, no. 4,   Winter 1998, pp 17-27.

Sloan, Bernie.  "Electronic Reference Services:  Some Suggested Guidelines,"  Reference &  User Services Quarterly, vol. 38, no. 1, pp 77-81.