LS533: Management of Special
Libraries and InformationCenters
Summer II Semester 2005
G. Lynn Berard
Description of LS 533:
This course has been
designed to enable the student to:
special libraries are
unique; this course will help differentiate special libraries from other
kinds of libraries;
To become familiar with
approaches to building, maintaining, budgeting, and managing a special
To learn how to communicate
and serve clientele in the specialized environment;
To negotiate the purchase
and access of both print and electronic resources necessary to providing
Techniques for evaluating
services and the value of the special library.
Science Libraries Carnegie Mellon University Pittsburgh, PA 15213-3890 Phone: (412)
268-2428 Fax: (412) 681-1998 Email:
Email is the preferred
way to reach me but feel free to call if you wish. I will return calls as
soon as possible.
I will hold an office hour each week on Monday's at but am available on email and will
do my best to respond as quickly as possible...
I will be using interactive software called “Camtasia” which will
enable me to record class lectures with voice over.I am new to the software but very excited
about its possibilities.All the
student needs to do is click on a URL which I will provide and it will
work.No special software is required
at the student end.I am setting up 9
course sessions for this summer course, roughly 2 a week, a new one each 4
day period.During each session you
should find a textual introduction to the topic (written by me), followed by
a PowerPoint presentation/discussion of the topic via Camtasia software, lots
of readings and a weekly (4 times) discussion board question to respond
to.I will also be setting up 4
assignments to be completed during the course (due dates will be provided).There is a main course project, explained
further in this syllabus.
Our text is:The Bottom Line:
Determining and Communicating the Value of the Special Library/ Joseph R.
CT:Libraries Unlimited, 2002.ISBN:1-59158-004-8.It is available at the Clarion Bookstore.I will also be creating a reading list
which contains articles from the business world as well as library
science.I will endeavor to do my best
to provide whenever possible full text electronic copies via Blackboard or
through the Clarion E-Reserve system.Most of the print materials can usually be found at most libraries.
You may wish to ILL copies for your own use.A complete list
will be provided before the start of the course July 11.
Texts: On reserve
or in the reference collection in the Carlson Library.
I have provided lots
of additional texts for those who would like to learn more about
individual topics and resources from this course. These readings
are not required but are meant to provide guidance and an in-depth view
of what we will be covering.
I will keep this
syllabus updated with detailed information on all of the course readings and
projects. They will also be listed on Blackboard at each session. Twice
weekly the Blackboard site will be updated with new course topic sessions.
address will get you to information regarding web courses and how to login to
Blackboard, where our class resides. You will need to enroll in
this course. If you need technical assistance, please try calling the
Computing Services Help line at Clarion, 814/393-2640. There is also a
help button available within Blackboard. I've learned about a few bugs
in Blackboard and would like to assist you if I can. There are some
housekeeping rules that we should address at this point:
I am always available via
email and will endeavor to answer your questions right away. There
will be set office hours and I will be using the Chat room on Blackboard
for interactive sessions.
When you drop assignments
into the digital box on blackboard you need to remember to give your
file and extension. Extensions on files look like this:
SallyFieldAssignment1.doc. A .doc file is a file
created in Word. A power point file has the extension .ppt and so
on. It all depends on what software package you created your work
in. PC users will recognize this convention; this in not a normal
convention with Mac's, so please always remember to add the extension
whether you are on a PC or a MAC. This is critical. Also,
please add your name to make your work your own. (NO SPACES
IN-BETWEEN LETTERS, please.) If I get 12 Assignment1.doc's
without names, I will have a hard time grading them :-}.
There will be 9 sessions
for this course; basically 2 a week throughout the 5 week Summer II
semester. For many of the sessions, I will be pointing you
to articles to read that we will discuss by utilizing the bulletin board
section of blackboard. See blackboard for assignments and readings at
I have provided lots of
additional texts for those who would like to learn more about individual
topics and resources from this course. These readings are not
required but are meant to provide guidance and an in-depth view of what
we will be covering.
will be based on active participation in discussions, session assignments,
and the completion of the course group project.
Session 1:July 10 Evolution & Development of Special
2: July 14Mission, Vision and Goals &
Session 3:July 17Facilities Management & Budgets
Session 4:July 21 Marketing and Communicating Value
Session 5:July 24Personnel Management
Session 6:July 28Online Services and Reference
Session 7:July 31Collections & Document Delivery
Session 8:Aug. 4Evaluation
Session 9:Aug. 7Career Planning
Main Course Project:Due August 11.
Each student will be given a
scenario reference question asked by the CEO/CFO/President of your
institution.Your job is to research
the topic that your boss needs to learn as much as possible about BEFORE
his/her meeting.The bottom line is
that they know next to nothing about the topic and have asked you to pull
together an executively written treatise on it.You need to make them look informed and
ready to make on the spot decisions regarding whatever business opportunity
this new topic may create.
Executive reports are common
in special library reference work.You
may have a few hours or a few weeks to produce one.Length will vary and is an uncertainty and
dependent on your unique environment.Your report may contain an introduction to the topic (definition), applications
for how it is used in industry or its field; if it is a product line, you may
need to do a competitive intelligence analysis of the marketplace.Each scenario will be different and will
require a number of specific questions to be asked to clarify exactly what
information is needed.We will go over
the kinds of questions to ask first before proceeding to research information
in preparing your report.I will work
with each of you on your unique question and our course notes will provide
background for pulling this together.
As an exercise relating to learning about setting
budgets, you will get to set some of the parameters of the report including
the cost of your services to the requesting department.This will be fun and I hope a reality experience
for those interested in pursuing special libraries work.
Assignments: For 4 of the 9 sessions there
will be an assignment in the form of a quiz, question set, search,
etc. Cumulatively these assignments count for 40% of your
grade. They are designed to assist you in becoming familiar working
within a special library environment and may operate as review material for
future reference. There will be no final for this course
with learning disabilities and/or special physical requirements should make
their needs known to me. I will make every effort to assist you.
Note: Clarion University of
Pennsylvania regards student participation in class as essential to the
learning process. Therefore regular classroom attendance is required. It is
understood that absence does not excuse the student from course work and the
responsibility to complete assignments on time. The instructor should be
notified in advance of planned absences and arrangements will be made to
complete missed work. The instructor is not required to give make up
examinations or accept class work missed as a result of an unexcused absence.
Scholarly Responsibility: Students are expected to follow normal practice in acknowledging the
source of facts, ideas, summaries, quotations, and paraphrases used in their
written work. Direct quotations must be enclosed in quotation marks and the
exact source acknowledged. The use of another's words without attribution and
without enclosing the words in quotation marks is plagiarism. Using facts,
ideas and summaries derived from another source without indicating the source
is also plagiarism. A close paraphrase may also be considered plagiarism -
even if the source is named. Submitting another student's work as though it
were your own is always plagiarism - even if the original paper has been
paraphrased or otherwise modified. If you are in doubt as to what constitutes
plagiarism, you are encouraged to consult with the instructor. Any student
suspected of plagiarism will have the suspect passage pointed out to him/her
and will be given an opportunity to explain why it should not be regarded as
plagiarism. Depending on the severity of the infraction, penalties for
plagiarism include 1) receiving a reduced grade for the assignment 2) redoing
the assignment on a different topic 3) receiving a failing grade for the
assignment, or 4) receiving a failing grade for the course. Students who are
dissatisfied with the instructor's decision in such a case may - without
prejudice - refer the matter to the attention of the department chair, the
college dean, the provost and academic vice president, and/or the university
Conduct Board, as described in the Student Rights and Regulations Handbook.