PROFESSIONAL EXPERIENCE


      Head, Resource Sharing/TQM Training
      Carnegie Mellon University Libraries
      Carnegie Mellon University
      Pittsburgh, PA 15213
      1987 - present
      Responsibilities: manage and provide strategic direction for all resource sharing and dcument delivery activities within Hunt Library (interlibrary loan, courier services, etc.) and coordinate all such activity library-wide; manage periodicals public service and access; set and implement policies and procedures for the above areas; monitor activities, measure performance, and prepare regular and special reports; participate in initiatives and represent University Libraries on relevant local, regional, and national committees; TQM trainer for University Libraries - conduct in-depth training sessions in TQM tools and techniques; facilitate various library-wide projects; conduct qualitative and quantitative performance measures for various library services and interpret results.

      Reference Librarian/ Interlibrary Loan Coordinator
      Carnegie Mellon University Libraries
      Carnegie Mellon University
      Pittsburgh, PA 15213
      1985 - 1987

      Responsibilities: reference, user education, collection development, database searching, liaison to the departments of English, Modern Languages, and Linguistics; prepared literature and resource guides; managed Hunt Library Interlibrary Loan Department.

      Visiting Reference Librarian
      Cleveland State University
      Cleveland, Ohio
      1984 - 1985

      Responsibilities: reference service at a busy urban university library; user education; prepared literature and resource guides.

      Library Field Work
      John Carroll University
      Grasselli Library
      University Heights, Ohio
      1983 - 1984

      Received training and practical experience in reference and interlibrary loan.

      Reseach Assistant
      Hopi-English Dictionary Project
      Northern Arizona University
      Department of Anthropology
      Flagstaff, Arizona
      1981-82

      Responsibilities: analyzed and assembled lexicographic materials; performed phonetic retranscription of data from fieldwork notes of linguists such as Benjamin Whorf and Alfred Whiting; data entry.

      Graduate Teaching Assistant
      Northern Arizona University
      Department of English
      Flagstaff, Arizona
      1981-82

      Responsibilities: taught English as a Second Language to Native Americans; taught remedial composition; staffed walk-in writing lab; private tutoring.

      This page maintained by Joan Stein
      Head, Resource Sharing
      Hunt Library
      Carnegie Mellon University
      Pittsburgh, PA 15213
      © March 1997