COURSE OUTLINE

Session Content

1 Lecture Topic: Course Overview/Expectations

Trends in Management Theory

Process Technique: Group Roles/Simulation

2 Lecture Topic: Management and Quality

Analytic Skill: Flow Chart/Cause and Effect Diagrams

Process Technique: Nominal Group Process/Multi-voting

Reading: Crosby: Quality is Free, pages 1-136.

3 Lecture Topic: Principles of Quality Management

Analytic Skill: Run, Pie and Bar Charts

Process Technique: Opportunity Statement

Reading: Crosby: Quality is Free, pages 137-222

4 Lecture Topic: Deming's 14 Points and 7 Deadly Diseases

Analytic Skill: Pareto Diagrams

Process Technique: Blue Bead Company

Reading: Crosby: Quality is Free, pages 222-249

5 Lecture Topic: The Scientific Method - Process Improvement Models

Analytic Skill: Scatter Diagrams

Process Technique: Applying Quality in Daily Work

Reading: Walton: The Deming Management Method, pages 1-95

Senge: The Metanoic Organization

6 Lecture Topic: Learning Organization - Mission, Vision and Values

Analytic Skill: Histograms and Control Charts

Process Technique: Visioning

Reading: Walton: The Deming Management Method, pages 96-170

Project Prospectus Due

7 Lecture Topic: Team Learning/Group Dynamics

Analytic Skill: Attitude Toward Change

Process Technique: Left Hand Exercise

Reading: Juran: Quality by Design, pages 1-115

8 Lecture Topic: Implementing Quality - QI Triangle

Analytic Skill: Overview Hoshin Planning

Process Technique: Affinity Diagrams, Interrelationship Digraphs, and Radar Charts

Reading: Juran: Quality by Design, pages 116-217

9 Lecture Topic: Primacy of the Customer

Analytic Skill: Decision Making Techniques

Process Technique: Matrix, Paired Analysis, and Force Field Analysis

Reading: Juran: Quality by Design, pages 218-298

10 Lecture Topic: The Five Learning Disciplines

Analytic Skill: Creativity Techniques

Process Technique: Creativity and Innovation Exercises

Reading: Juran: Quality by Design, pages 296-406

11 Lecture Topic: Building the Quality Infrastructure

Analytic Skill: Quality Audit/Baldridge Award Criteria

Process Technique: Baldridge Award Case Study

Reading: Juran: Quality by Design, pages 407-501

12 Lecture Topic: Understanding the Organization as a System

Process Technique: Systems Model and Exercise

13 Lecture Topic: Systems Thinking

Process Technique: Developing System Archetypes

Project Due

14 Synthesis Project Review and Evaluation