• Knowledge Management Systems
  
• Strategic Use of Information Technologies
  
• Customer Relationship Management
  
• Business Value of IT
  

• Management Information Systems
  
• IT Strategy
  
• Business Telecommunication
  
• Systems Analysis and Design
  
• Database Management
  
• Knowledge Management
  
• Customer Relationship Management
  

• "Assessing the Impact of Knowledge Use on Process Output and Quality" with Tridas Mukhopadhyay and Robert Kraut (Working Paper) [Abstract]
  
  
• "A Study of the KMS Impact on Individual Knowledge Worker Performance" with Tridas Mukhopadhyay and Robert Kraut (Working Paper) [Abstract]
  
  
• "An Empirical Study of the Use of Multiple Knowledge Management Systems" with Tridas Mukhopadhyay and Robert Kraut (Working Paper) [Abstract]
  
  
• "Assessing the Impact of Knowledge Management System Usage on Knowledge Workers' Commitment" with Tridas Mukhopadhyay and Robert Kraut (Under preparation for the second round data collection)
  
  
• "Optimal CRM Implementation Strategy and its Implication on Consumers" with Tridas Mukhopadhyay (Under Review at Information Systems Research) [Abstract]
  
  
• "An Empirical Analysis of CRM in the Health Care Industry" with Tridas Mukhopadhyay (first round data collection completed, under preliminary analysis)
  
  

Course Instructor

• Management Information Systems: Course Instructor, Summer 2006 (Instructor Behavior: 4.8 / 5.0, Overall Instructor: 4.7 / 5.0)

Teaching Assistant

• Organizational Behavior: Teaching Assistant, Summer 2004 (Undergraduate, Instructor: Tai Kim)
• Management Information Systems: Teaching Assistant, Summer 2005 (Undergraduate, Instructor: Byung Cho Kim)
• Developing and Sourcing Information Systems: Teaching Assistant, Fall 2005 (MBA, Instructor: Sandra Slaughter)
• Real Time Decisions with Resource Planning Systems: Assistant for Course Materials Development, Fall 2005 (MBA, Instructor: Chris Forman)
• Systems Analysis and Design: Teaching Assistant, Spring 2006 (Undergraduate, Instructor: Sandra Slaughter)

Teaching-related Seminars Taken

• PhD Seminar in Communication Skills: Theory and Practice (47980), Tepper School of Business, Carnegie Mellon University
  • Taught by Professor Mildred Myers in Spring 2004
• Teaching Development Program for Future Faculty, Eberly Center for Teaching Excellence, Carnegie Mellon University. Expected to complete in May 2008.
  • Overview of Student Cognition
  • Course and Syllabus Design
  • Conducting Productive and Engaging Discussions
  • Exploring the Impact of Stereotypes on Learning & Performance
  • Developing and Using Visual Aids
  • Responding to Student Diversity
  • Teaching in Times of Tragedy

• "Strategic Investments in the Right CRM Technologies, in the Right Amount, and in the Right Order" with Tridas Mukhopadhyay, Proceedings of the 27th International Conference on Information Systems (ICIS). Milwaukee, December 2006

• Discussion leader with Robert Guy, Knowledge Management Break-out Session, Employer Forum 2007, Three Rivers Workforce Investment Board, Pittsburgh, October 2007

• Doctoral Consortium Fellow, ICIS 2007, Quebec, Canada
• "Assessment of Knowledge Management Systems," Ace Grocery (Pseudonym), $31,370, 2006-08.
• William Larimer Fellowship at Carnegie Mellon University (2003 - 2006)
• ARCOM (Army Commendation Medal), awarded by the U.S. Army for excellent military service (2000)
• Yonsei University Scholarship (1996, 2001) and President's Awards (2001) at Yonsei University
• Semester Academic Honors at University of Maryland, College Park (2001)

• MIS Quarterly
• IJEC (International Journal of Electronic Commerce)
• ICIS Doctoral Consortium
• WEIS (Workshop on Economics and Information Security)
• ICIS (International Conference on Information Systems)

• All kinds of sports: basketball, tennis, skiing, soccer, and others

• Professor Tridas Mukhopadhyay
  Deloitte Consulting Professor of e-Business
  Tepper School of Business
  Carnegie Mellon University
  5000 Forbes Avenue
  Pittsburgh, PA 15213
  Tel: (412) 268 - 2307
  Email: tridas@cmu.edu
  

• Professor Robert Kraut
  Herbert A. Simon Professor of Human-Computer Interaction
  Human-Computer Interaction Institute
  Tepper School of Business
  Carnegie Mellon University
  5000 Forbes Avenue
  Pittsburgh, PA 15213
  Tel: (412) 268 - 7694
  Email: robert.kraut@cmu.edu
  

• Professor Sandra Slaughter
  Professor of Information Technology Management and Costley Chair
  College of Management
  Georgia Institute of Technology
  8000 W. Peachtree St. NW
  Atlanta, GA 30308
  Tel: (404) 385 - 3115
  Email: sandra.slaughter@mgt.gatech.edu