That Was Then and This Is Now:
Technological Change and Library Services
Sue Collins
Carnegie Mellon University

Reference Services
Reference desk
In person
Phone
Liaison librarian
In person
Phone
Email
Reference desk and liaison librarian
In person
Phone
Email
Reference chat service
Collaborative reference email ventures

User Services
Library account. Staff:
placed holds
renewed materials
updated personal info
Interlibrary Loan:
 paper submission
library staff managed account
Paper reserves
Library account. User:
places holds
renews materials
updates personal info
Interlibrary Loan:
 online submission
 online delivery
user initiated loans
 user manages account
Electronic Reserves

Database Services
CD-ROM databases
Local campus network
DIY dial up access
Librarian mediated searches (dial up/telenet)
Internet (Telnet/FTP)
CD-ROM databases
Web accessed IP restricted databases
Librarian mediated searches (web and telnet)

Collections
Paper and microform journals
Paper books
Microform collections
Paper reviews
Paper, microform, and online journals
Paper and e-books
Microform collections
Web accessible documents and resources
Online reviews
Publisher web pages
Vendor websites

Library Instruction
Class instruction sessions/library tours
Paper  handouts
Class instruction sessions/library tours
Web pages
Online tutorials

Technological Change has
      made distributed electronic resources
      and user enabled functions key features
       of library services.

Technological Change has
required librarians to:
develop expertise with many more electronic products and services
develop and research new ways to educate,  inform, and market to users

Technological Change has
shifted onto the user responsibility for:
resource knowledge
searching skills
user services functions

Technological Change will
continue to require librarians and, most importantly, users to:
develop expertise with distributed resources and services
adapt  to the ever evolving library environment
Will you be up to the task?