Dawn Jackson
Resumé

 

 

Site Updated: 10/16/09

 

 

The following is an extended version of my resumé. If you would prefer, a one page PDF version is also available.

Summary of Skills
  • Strong collaboration, diplomacy and interpersonal skills resulting from 15+ years experience working with project teams and departmental groups to create written documentation, communication and oral presentations for an extensive array of subjects.

  • Capable of creating a variety of materials to aid information literacy development, such as instruction, book talks, information sheets, tutorials, webquests, brochures, documentation, etc.

  • Proficient with technology, including utilizing a myriad of computer operating systems, applications and equipment such as document cameras, scanners and projection devices, as well as creating and maintaining websites and developing information architecture.
  • Excellent organizational skills and multitasking abilities honed while working on multiple short and long term projects simultaneously.
Education

University of Pittsburgh, Pittsburgh, PA; GPA 4.0
Master of Library & Information Science, anticipated, May 2010
School Library Certification Program, anticipated, May 2010
Instructional I Teaching Certification, Pennsylvania Department of Education, anticipated, May 2010

Carnegie Mellon University, Pittsburgh PA
Bachelor of Arts in Professional Writing—May, 1994


Professional
Experience

Computing Services, Carnegie Mellon University
August 2005 - Present
Collaborate with various groups to create announcements and communication plans for projects; create documentation for web applications and forms, including how-to documentation and videos; maintain division websites, write documentation for conferences and committees; conduct faculty training sessions; and create communication pieces, such as postcards and flyers.

Distance Education, Master of Software Engineering Program, Carnegie Mellon University, December 1998 - August 2005
Courseware Specialist

Wrote and edited print and on-line course materials; generated tutorials, including video demonstrations; created and maintained course and departmental websites; provided faculty and student support for Blackboard; and produced companion guides, brochures and print ads.

Cyert Center for Early Education,
Carnegie Mellon University,
May 1995 - April 1998
Program Assistant
Created newsletters and brochures; created and maintained website; provided computer support; managed office resources; and directed office student assistants.

rdi consulting, inc.
May 1995 - September 1995
Freelance Editor and Proofreader
Edited slides and technical documentation for computer related seminars.

Student Positions while an undergraduate student:

The Heinz School of Public Policy and Management
Carnegie Mellon University (September 1992 - May 1994)
Macintosh Computer Consultant
Assisted graduate students and staff with computer applications; maintained the computer cluster; scheduled reservations for workstations.

Pittsburgh Action Against Rape (October 1993 - May 1994)
Writing Intern
Researched, wrote, edited and designed five promotional and educational brochures.

Computing and Communications, Carnegie Mellon University
(May 1992 - September 1992)
Student Technical Writer
Co-wrote and edited technical manuals for various computer applications.


Computing Proficiencies

Operating Systems—Macintosh, Windows XP and Vista, Familiar with UNIX

Software Applications—Adobe InDesign, PageMaker, Photoshop, Illustrator, Acrobat, and FrameMaker; Tegrity Web Recording Manager; Microsoft Word, Excel, and PowerPoint; WordPerfect; Harvard Graphics; Claris Works; MovieMaker; iMovie; and FileMaker Pro. Familiarity with Flash and Camtasia.

Web Development— I currently use the Content Management System at Carnegie Mellon for web development as of December 2007. Prior to the CMS, I primarily used Dreamweaver or a text editor to write the HTML code for the departmental and some course websites, including this personal website. For the majority of MSE distance education course websites, Blackboard was used.


Awards and Committees
Andy Award for Outstanding Dedication, Nominee, November 2002.
Elected Secretary, Woodhaven Oaks Civic Association, 2002, 2003 and 2004.
Spring Carnival Committee, 1996-1998.
Elected Staff Council Representative, 1996-1998.
Andy Award for Excellence in Satisfying Customers, November 1996.