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1
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- This is an advanced health care quality and performance improvement
course focused on current leading theories of quality management and
performance improvement as applied to health care organizations.
- Students are expected to have read the IOM publications To Err is Human:
Building a Safer Health System (1999) & Crossing the Quality Chasm:
A New Health System for the 21st Century (2001)
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2
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3
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- Hospital Reporting
- Physician Profiling
- Patient Satisfaction
- Provider Satisfaction
- Building on Successes
- Taking Leaps of
Faith
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4
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- Consumer Driven Health Care
- Health Care Information Technology
- Drug Store Clinics
- Medical School & Residency Curriculum
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5
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- Looking Outside Medicine
- Toyota Productions Systems Management
- Understanding Systems
- Performance-driven Health Care
- Engineering & Institute of Medicine Partnership
- Malcolm M. Baldrige Award
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6
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- Value-Driven Health Care
- Does Our Health System Need Healing?
- Pay for Performance
- Information Technology
- - Electronic Medical Records
- - Computerized Physician Order Entry
- - Clinical Decision Support
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Notes
