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Notes for 9/11 discussion on organizations.

1.  Studying and analyzing organizations is very difficult.  Even the basic question of "what is an organization?" is a tricky one.  Since it is impossible to identify a set of characteristics such that we can say "this is an organization," it becomes necessary to adopt a limited definition at some point.  I gave you one that we'll be using in class, but you should realize that this definitions -- and all others -- leave something to be desired in that it is always possible to find exceptions.

2.  Talking about communication in organizations is equally difficult.  In order to talk about where communication is or is not successful, we need to define what communication is and what it is intended to do.  The readings illustrated that people can have very different ideas of the role of communication in organizations -- the authors of the two readings on communication differed greatly in what aspects of communication they believe matter the most.  At the end of class, I gave you one goal for communication that will be what we will focus on when analyzing its success or failure.

Here are notes for material we may or may not get to in class today.  The notes are on how we study organizations and a brief history of organizational research.

Differences in studying organizations.

There are many ways in which we can study organizations.  These differ along several dimensions, though they also often overlap.

For instance, the background of the researchers affects the way in which the research is done and the questions asked.

Psychology: 

How groups of people in organizations interact and behave.

How they react to the organization and how they are shaped by it.  

Methods include experiments and surveys.

Economics:

Mathematical models of organizations and people in them.

Typically takes the organization as the unit of analysis .

Use empirical data and statistical methods to study how organizations react to markets and how people in organizations react to incentives.

Sociology:

Organizations and people are embedded in complex networks and systems of organizations and other people.

How these people/organizations are affected by their environment is important.

Look at how behavior actually takes place in organizations (e.g., who talks to who, what do people actually do every day).

Political science:

Looks at primarily at government institutions.

How do voters behave with respect to institutions?

How are policymakers affected by institutions and voters' preferences?

Use a lot of the same methods as economists and sociologists.

 

Research can also differ in it's focus

Basic:

We want to understand processes at the lowest level and then use broad theories to generalize to organizations as a whole.

Goal is usually to improve scientific knowledge.

Problem is it often results in theories that don't make predictions in specific cases.

Applied:

We want to address very specific questions in real organizations.

Goal is usually to address a very specific, practical problem.

Problem is that what we learn is usually hard to extend and apply elsewhere because it is too narrow in focus.

 

Research can also differ in the level of analysis we're interested in.

Micro: Study people and small groups of people

Mezzo: Study processes in or features of organizations

Macro: Study organizations as entities in an environment

 

History of organizational research:

Early organizational research can be divided into different groups based on what they believed and what they were interested in.

Classical organizational research (Henri Fayol, Max Weber

How do we set up an organization to achieve it’s goals?

Belief that there is an "optimal" organizational form.

Typically hierarchical

Unique chain of command

Well defined roles (individual people don't matter as much)

Well accepted and shared goals

 

Scientific management (Frederick Taylor):

How can we make people in organizations more efficient?

Attempt to break down tasks into decomposable units to attempt to make improvements, one adjustment at a time

First to really study how work got done

Strong impact on industrial psychologists

 

Human relations movement (Elton Mayo)

Social factors matter

People's perceptions of management's intentions

How people feel towards other organizational members

Informal communication between employees important

Formal changes may have unintended consequences

 

Carnegie approach (Herb Simon, James March)

Organizations are complicated

People themselves differ

Different goals

Different levels of ability

They perceive and react to the world differently

Organizations do very different things

"Ideal" organizational form depends on things like goals and environment

 

 

For problems or questions regarding this website e-mail Professor Weber [rweber@andrew.cmu.edu].
Last updated: August 28, 2001.